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1. What types of bags do you sell?
At Ribgabag.com, we offer a wide range of bags, including handbags, backpacks, totes, crossbody bags, and clutches. Our collection features various styles and designs to suit different needs and preferences.
2. How can I place an order?
To place an order, simply browse our collection, select the items you wish to purchase, and add them to your cart. When you’re ready to checkout, follow the prompts to enter your shipping and payment information. Once your order is confirmed, you will receive an email confirmation with your order details.
3. What payment methods do you accept?
We accept the following payment methods:
- Credit and Debit Cards: Visa, MasterCard, American Express, Discover
- PayPal: PayPal accounts and PayPal Credit
4. How much does shipping cost?
Shipping costs are calculated based on the shipping method selected, the weight and dimensions of the package, and the destination. Shipping costs will be displayed at checkout before you confirm your purchase.
5. What are your shipping options and delivery times?
We offer various shipping options including standard, expedited, and express shipping. Delivery times vary based on the shipping method selected and your location. Domestic orders typically take 3-7 business days to arrive, while international orders may take longer depending on customs processing.
6. Can I track my order?
Yes, once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier’s website.
7. What is your return policy?
You may return items within 30 days from the date of delivery. Items must be returned in their original condition with all tags and packaging. For detailed return instructions and to request a return, please contact us at [email protected]
8. How do I request a refund?
To request a refund, follow our return process outlined in the Returns & Refunds Policy. Refunds will be issued to the original payment method once we receive and inspect the returned item. Please allow [insert processing time, e.g., 5-7 business days] for the refund to be processed.
9. What should I do if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact us at [email protected] within 7 days of receiving your order. We will provide instructions on how to return the item and arrange for a replacement or refund.
10. How can I contact customer service?
You can contact our customer service team.
11. Do you offer gift cards?
Yes, we offer gift cards in various denominations. You can purchase them on our website and they can be used towards any purchase.
12. Are your bags covered by a warranty?
Our bags come with a 1-year warranty against manufacturing defects. This does not cover damage caused by misuse or normal wear and tear. For warranty claims, please contact us with your order details.
13. How do I stay updated on new products and promotions?
You can subscribe to our newsletter at the bottom of our website to receive updates on new arrivals, special promotions, and exclusive offers. Follow us on social media for the latest news and updates.
14. Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping costs and delivery times for international orders vary based on the destination. Any customs duties or taxes incurred are the responsibility of the customer.